Join Tekton Labs!
We are seeking a Customer Success to expand relationships with existing accounts and support up and cross selling efforts in the Latin America Region. This role involves developing and executing the account team coordination and acting as the main articulator of all account related initiatives, making sure all clients needs are met and exceeded, contributing to the company’s market growth. The ideal candidate should have a solid background of experience in project and people management.
What We Offer
Contractor Scheme: Competitive compensation tailored to your experience level.
Responsibilities
- Ensure the operability of the delivery in all accounts in the region, prioritizing daily management and coordinating the actions and initiatives of the account team.
- Act as a coordinating link between the teams, ensuring the correct execution and management of all customer orders and account initiatives.
- Ensure existing Latin American accounts, focusing on expanding the services we have with them, prioritizing the margin and revenue of the account.
- Strengthen alliances with existing accounts to improve the region's NPS.
- Serve as the primary point of contact between the customer and the company.
- Constant coordination between the different matrix areas of the organization.
- Monthly analysis of account and team performance in order to propose improvements, provide metrics, and trend analysis.
- Lead the region's account team, relying on the People and Technology teams to maintain employees in a healthy environment so that this is not a problem for the end customer.
- Oversee all the projects in the region and their progress at a high level with the objective of meeting the deliverables within the established times and with the quality promised by Tekton.
- Identify and propose opportunities for improvement in the services offered in order to meet specic customer needs.
- Analyze the competition to identify opportunities and differentiate.
- Support the creation and monitoring of proposals for existing clients
What We’re Looking For
- 3+ years of experience in project/product management, preferably in the IT Professional Services industry.
- Ability to work with high-performance teams, supporting strategic direction, and executing optimization plans.
- Comfortable presenting, communicating and working with executive level audiences.
- Strong multitasking, presentation, and communication skills.
- Proficiency in Google Officce and experience with data analysis and nance.
- Desirable experience in digital consulting and product design
- Advanced level of English, both written and oral.
Skills
- Analytical Skills
- Business Acumen
- Communication
- Drive/Motivation
- Integrity
- Negotiation/Persuasion/Influence
- Organization/Prioritization
Why Join Tekton Labs?
- Collaborate with a highly skilled team working on cutting-edge technologies.
- Gain experience in an international project
- Be part of a supportive and growth-oriented environment.
Location: Remote
Contract Type: Full-time
Ready to take the next step? Apply today and become part of Tekton Labs’ dynamic Sales team!
We look forward to meeting you!