📌 Location: On-site in La Victoria, Lima, Peru
📌 Duration: 3 months
Join Tekton Labs
At Tekton Labs, we are looking for a Level 2 Support and Implementation Engineer to work on-site in La Victoria, Lima, Peru. This role focuses on configuring, testing, deploying, and optimizing telecommunications software solutions. If you have experience in technical support and platform implementation, we want to meet you!
What will you do in this role?
- ✅ Provide Level 2 technical support, resolving incidents in telecommunications software platforms.
- ✅ Manage the implementation and configuration of platforms to ensure successful deployments.
- ✅ Perform functional testing before production release.
- ✅ Monitor system behavior in production and optimize its performance.
- ✅ Coordinate with development, QA, and Level 1 support teams to ensure system stability.
- ✅ Document processes, solutions, and best practices for future implementations.
- ✅ Train clients and internal teams on platform usage and maintenance.
What are we looking for?
- ✅ +5 years of experience in technical support, testing, and software deployment (preferably in telecommunications).
- ✅ Knowledge of Linux, Unix, and Windows.
- ✅ Experience with telecommunications protocols and networks, including TCP/IP, SS7, SIP/H.323, Gateways, Routers, and Switches.
- ✅ Familiarity with T1/E1 networks and IP infrastructure.
- ✅ Experience in configuring IVRs and Media Gateways.
- ✅ Proficiency in SQL for data analysis and validation.
- ✅ Strong problem-solving skills and system performance analysis.
- ✅ Fluent English for communication with international teams.
- ✅ Availability to work on-site in La Victoria, Lima, Peru.
Nice to Have
- 🌟 Experience with cloud platforms (Azure or AWS).
- 🌟 Experience with CI/CD tools and automation.
- 🌟 Experience in training and knowledge transfer.
What We Offer
- 💼 Payroll-based employment with legal benefits.
- 📡 The opportunity to work on high-impact telecommunications projects.
- 👨💻 A highly skilled team and a constantly innovative environment.
- 🚀 Professional growth and continuous learning in a dynamic setting.
Interested?
📩 Apply now and become part of the Tekton Labs team. We look forward to meeting you! 🎯✨